Terms & Conditions

Terms and Conditions
Effective Date: 04/01/2026

Welcome to Empire State Security. These Terms and Conditions (“Terms”) govern your use of our website located at [Insert Website URL], and any products, services, installations, or equipment provided by Empire State Security.

By accessing our website or purchasing from us, you agree to be bound by these Terms.

1. Services Overview

Empire State Security provides professional security integration services, including but not limited to the sale, installation, maintenance, and repair of security systems, access control systems, surveillance equipment, intercom systems, and related technologies.

2. Use of Website

By using our website, you agree to:

• Use the site only for lawful purposes
• Provide accurate and current information
• Not attempt to interfere with the site’s operation or security

We reserve the right to refuse service or terminate access at our discretion.

3. Product Sales (E-Commerce)

All product purchases made through our website are subject to availability and acceptance.

• Prices are subject to change without notice
• We reserve the right to limit quantities
• Product descriptions are provided for informational purposes and may vary slightly from actual products

Orders may be canceled or refused at our discretion, including in cases of pricing errors or suspected fraud.

4. Installation and Service Terms

For installation and service projects:

• A written proposal, quote, or agreement may be required
• Project timelines are estimates and may vary based on site conditions or external factors
• The customer is responsible for providing access to the installation site
• Additional charges may apply for unforeseen conditions or requested changes

5. Payments and Billing

• Payment terms will be outlined at the time of purchase or in your service agreement
• Deposits may be required for equipment and installations
• Late payments may be subject to fees or service delays

We use third-party payment processors (such as WooCommerce, Shopify, Stripe, or PayPal), and we do not store full payment details on our servers.

6. Returns and Refunds

All sales are subject to our Return and Refund Policy.

• Installed equipment may not be eligible for return
• Custom orders and special-order items are generally non-refundable
• Returns must be approved in advance

Please contact us for return authorization.

7. Warranties and Disclaimers

• Equipment may be covered by manufacturer warranties
• Installation workmanship may be covered for a limited period (if specified in writing)

Except as expressly stated, all services and products are provided “as is” without warranties of any kind, either express or implied.

We do not guarantee uninterrupted or error-free operation of security systems, as performance may be affected by external factors beyond our control.

8. Limitation of Liability

To the fullest extent permitted by law, Empire State Security shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of data, revenue, or business
• Security breaches, theft, or system failures beyond our reasonable control

Our total liability shall not exceed the amount paid for the specific product or service in question.

9. Customer Responsibilities

Customers agree to:

• Properly use and maintain installed systems
• Follow all provided instructions and guidelines
• Ensure adequate internet, power, and infrastructure for system operation

Failure to meet these requirements may impact system performance.

10. Intellectual Property

All content on this website, including text, logos, graphics, and images, is the property of Empire State Security and may not be used or reproduced without permission.

11. Privacy

Your use of our website is also governed by our Privacy Policy.

12. Termination

We reserve the right to terminate or suspend access to our services or website at any time, without notice, for conduct that violates these Terms.

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of Florida, without regard to conflict of law principles.

14. Changes to Terms

We may update these Terms at any time. Changes will be posted on this page with an updated effective date.

15. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Empire State Security
7901 4th St N  Suite #300
St. Petersburg FL 33702 
Email: Sales@empirestatesecurity.com
Phone: 904-603-0888

By using our website or services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.